Terms & Conditions

  1. The Website

Croftfarmtoys.co.uk (the “Website”) is owned and operated by Croft Farm Toys of Myerscough House Farm, Stanzaker Hall Drive, Catterall, Preston, Lancashire, PR3 0PB. All the goods on this Website are offered by Croft Farm Toys (“we/us”) which will be the contracting party for any order that you place.

These Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website.

  1. Pricing and promotions

Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

These Terms & Conditions are supplemental to any additional terms that might apply to specific transactions (such as special offers or promotions) and to the use of gift vouchers whose terms are set out separately.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.

All prices on the Croft Farm Toys website are in UK Pounds Sterling and include VAT, where relevant, at the current UK VAT rate.

  1. Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by email croftfarmtoys@gmail.com  or by post using the address given below.

By placing an order via this website you are making an offer to Croft Farm Toys to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Croft Farm Toys for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery charges.

  1. Your right to cancel

As a consumer, you have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered.

To cancel a Contract, please notify us in writing during the time period specified in clause above. You may either complete the cancellation by sending an email to croftfarmtoys@gmail.com or write to us at Customer Services Team, Croft Farm Toys, Myerscough House Farm, Stanzaker Hall Drive, Catterall, Preston, Lancashire, PR3 0PB, Please include details of your order to help us identify it. We will send you an email to confirm we have received your notification of cancellation.

If you cancel your Contract in accordance with clause shown above, you will receive a full refund of the price paid for the product and original delivery charges but you will not receive a refund of the cost of returning the product to us if you have not used our Returns Service.

If we have already dispatched the product before you decide to cancel your Contract, you must return it to us as soon as possible and, in any event, within 14 calendar days of cancellation. We provide a complimentary Returns Service via our couriers. Please enclose the delivery note provided in your original parcel and complete the relevant sections for a refund.

We will process your refund as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 30 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 30 calendar days of your cancellation.

Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Please note that it is not possible to cancel an order for personalised items if the work has already been done for you.

  1. Lost parcel
    You are entitled to a refund if an item isn’t delivered within 30 days. The delivery date given to you is an estimated delivery date, not a guaranteed date.
    6. Returns Policy

Returning Your Unwanted Items – Simply return your unwanted item within 28 days of receipt unused, unopened and in its original condition and packaging. Your return must be in a re-sellable and new condition.

A returns reference number MUST be obtained beforehand. Please do not return items to us until you have a returns reference failure to do so may result in goods not being accepted and a refund may not be issued. You must cover the delivery cost for returning unwanted goods.

When you make a qualifying return, we’ll credit the full amount, less the original delivery charges. We cannot refund postage on returned goods unless they are faulty at the time of receipt and being returned for replacements.

Refunds are generally processed within 3–5 working days of receiving them.

You can return your unopened / unwanted item/s, referencing your order number, to the following address:

 

Croft Farm Toys (Returns)

Myerscough House Farm

Stanzaker Hall Drive

Catterall

Preston

Lancashire

PR3 0PB

 

  1. Faulty Items

We’re sure you will be very happy with your purchase, however, if something is not correct, or something is missing, please let us know within 24 hours of receipt.

If you receive an item that is damaged / faulty / missing parts / etc. please contact us within 24 hours of delivery, referencing your order number.

When it is not clear whether a product is faulty or not, we will ask you to return the product to us yourself so that we can examine it.

  1. Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

  1. Warranty

We warrant to you that any product purchased from us will be, for a period of 12 months from the date of delivery, of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Our liability for losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of our breach or they were contemplated by you and us at the time the Contract was formed.

We do not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (d) for fraud or fraudulent misrepresentation; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

  1. Disclaimer & limitations of liability

While Croft Farm Toys takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Croft Farm Toys will not be responsible nor liable for your use of any other websites which you may access via links within this website. Croft Farm Toys does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Croft Farm Toys.

The entire liability of Croft Farm Toys under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Croft Farm Toys will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Croft Farm Toys may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Croft Farm Toys.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

  1. Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Croft Farm Toys or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Croft Farm Toys; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

  1. Law and territory

These Terms and Conditions and your use of our website are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under English Law. We do not supply goods outside of the United Kingdom.

  1. Our details

Croft Farm Toys

Myerscough House Farm

Stanzaker Hall Drive

Catterall

Preston

Lancashire

PR3 0PB